Frequently Asked Questions

About impac Fleet

Who is impac Fleet?

Our mission, rooted in faith, is to provide superior fleet management solutions that simplify and elevate operations for our customers.  We’re committed to nurturing an environment that empowers our team, to refining procedures that enhance performance and satisfaction.  We aspire to be the catalyst that drives our customers and our team towards a future marked by innovation, integrity, and unparalleled value.

What does impac Fleet do to make fleet management simple?

Behind the scenes, impac Fleet takes a proactive approach that includes daily limit evaluations, real-time issue identification, and advanced fraud prevention. Our dedicated team acts as an extension of your fleet to identify and address issues before they escalate, ensuring your fleet runs efficiently and securely every day.

How does impac Fleet's expertise help customers?

With decades of industry experience, our expertise empowers customers with tailored solutions that boost operational efficiency, security, and cost-effectiveness. We understand the challenges of fleet management and offer a blend of advanced technology and personalized support to drive your fleet towards success.

Does impac Fleet serve all fleet sizes?

Yes, impac Fleet works with both small and large fleets. We offer tailored solutions that can adjust and grow with your fleet's needs.

Why are impac Fleet's minority certifications important?

impac Fleet's minority certifications can enhance your vendor diversification, a crucial aspect in today’s regulatory environment. Partnering with us can contribute to fulfilling your diversity and inclusion goals, while benefiting from our superior fleet management solutions.

How can I contact impac Fleet?

Reaching out is simple. Contact our helpdesk at 866-260-1177 or via email at

What is impac Fleet's pricing?

At impac Fleet, we pride ourselves on delivering unmatched value with our pricing. Please click here to learn more about our pricing.


How do I apply for impac Fleet services?

Applying is easy! Simply contact our helpdesk at 866-260-1177 or email us at Our dedicated team will guide you through the application process

How long is impac Fleet’s application process?

The standard application process at impac Fleet is streamlined to ensure a swift response. Credit approval is typically completed between 24 to 48 hours and full account roll-out within 1 to 3 weeks. However, timelines may vary based upon your requirements.

How do I track my application status?

We'll keep you updated about your application's progress. Once approved, you'll get a welcome packet. This packet will have details about your account, how to make payments, terms, credit line, our reporting methods, and how to contact us. Our team is dedicated to maintaining open and clear communication throughout the entire process.

You can also call or email our impac Fleet Helpdesk at any time for status updates 866-260-1177 or

What's the onboarding process for impac Fleet?

We make sure everything is set up right from the start.  Outside of the credit application we will start the account setup process:

  1. Collect pertinent fleet data.
  2. Host onboarding session to establish account setup including profiles, limits, accounting needs, and account access permissions.

Terms and Payments

How are my credit limit and billing terms established?

Your credit limit and billing terms are established based on an evaluation of your company’s D&B and other credit information.

How do I request a higher credit line?

impac Fleet evaluates credit limits based on fuel prices and customers usage.  If you would like to request a credit line increase, please contact our helpdesk at 866-260-1177 or via email at

How can I pay my fuel card bill?

We offer several convenient ways to pay your invoice; ACH and EFT are preferred methods.  Checks can be mailed with the risk of the postal service delivering late.

Tools & Tips

How soon can I get a new fuel card?

After your request is processed for a new fuel card, you can choose to receive it via regular mail with USPS, which typically takes 5-7 business days, or opt for overnight shipping that delivers in 1-2 business days.

What to do if my card is declined?

In the event of a card decline, you can log in to the online portal to access real time reasons for decline to assist your driver.  For our Helpdesk assistance, we can also be contacted at 866-260-1177.

Is 24/7/365 driver support available?

Absolutely! impac Fleet offers 24/7/365 support. Whether it's a card issue or a fleet emergency, we're always available to assist you.

Is there a driver policy for card use?

Our driver policy outlines the guidelines and protocols for using the fuel cards efficiently and responsibly. It’s designed to ensure both the drivers and fleet managers are clear on the usage, restrictions, and benefits of our fuel cards.

How do we best use the impac Fleet card?

To get the most out of your impac Fleet program, we would be happy to host a short consult between you and our team.  We will be able to share industry best practices and brainstorm ideas that could benefit your company.

How do I dispute a transaction?

If you come across a discrepancy or need to dispute a transaction, contact our customer service immediately. Our process ensures a thorough review of your claim and prompt resolution to keep your fleet operations running smoothly.


What information is included in the billing reports I receive?

Our billing reports, sent via email in PDF and Excel formats, detail individual transactions by Department, Vehicle, and Driver. They include metrics like miles per gallon (MPG) and a full cost breakdown, offering a clear view of your fleet's expenses.

What online reporting options are available?

Through our online reporting portal, you benefit from a comprehensive view of your fleet's activities. Our standard reports utilize the most relevant of our 165 data points, presented in a user-friendly manner. If you need a more tailored view, you have the option for custom reporting, allowing you to produce Excel or CSV formatted reports, save, schedule, and share them as needed. Additionally, you can adjust data points, renaming and reordering them according to your preferences.  

The portal also provides real-time insights, showcasing live transaction activities, including any declines (with an option for immediate override). Moreover, you can access detailed lists of completed transactions, drivers, vehicles, and cards, ensuring you stay informed and in control at all times.

How long is my data available online?

Your transaction data is accessible for a span of 2-3 years. Unlike some competitors who restrict you to 30-day periods, we offer flexibility with no limitations on the date range you wish to retrieve.

How quickly are transactions updated online?

Unlike many competitors who may take up to 48 hours for transactions to post, our system updates completed transactions in mere minutes. You can immediately access essential data points such as date, time, product, gallons, dollars, odometer, driver's full name, and merchant location. Furthermore, these data points can be tailored and exported in various formats, including Excel.

Are IFTA and Offroad fuel use reports available?

Certainly! impac Fleet facilitates compliance by providing IFTA (International Fuel Tax Agreement) and Offroad fuel use reports, ensuring you have all the necessary documentation for regulatory compliance.

Account Access

Can I get real-time alerts for my fleet?

Yes, real-time alerts can be text, emailed, or both to provide an instant alert at the time of the transaction for various rules set of the fuel cards.  This allows for proactive fleet monitoring.

Can I access my impac Fleet account online?

You can access your impac Fleet account online anytime through our secure and user-friendly portal. This allows for efficient management of your controls and monitoring of your transactions.

Can I call for assistance on my impac Fleet account?

Our dedicated customer service team is available to assist you at 866-260-1177. Whether you have questions or need support with your account, we're here to help.

How do I add, remove, or change admins on my impac Fleet account?

Contact our helpdesk at 866-260-1177 or via email at to add or change admins on your account. We ensure a smooth process for maintaining the correct admin privileges on your online account.

What types of account permissions are available with impac Fleet?

impac Fleet provides a variety of account permissions and levels of access.  Permissions can be customized based on roles and departments within your organization.


Are reports compatible with accounting software? 

Yes, impac Fleet reports are designed to be compatible with various accounting software. This compatibility facilitates easy integration and streamlined financial management for your fleet operations.

Does impac Fleet integrate with other systems?

Absolutely! impac Fleet is designed for easy integration with both internal and external systems, ensuring seamless data exchange and operational coherence across your enterprise.

Is there an Open API available for integration?

Yes, impac Fleet offers an Open API, enabling seamless integration with other platforms. This flexibility allows for enhanced interoperability, data exchange, and streamlining processes across various systems within your organization.

Are there any proprietary integrations provided by impac?

Yes, impac Fleet has a natively integrated Geotab solution called FuelSync.

What is FuelSync?

FuelSync is a dashboard that natively plugs into your MyGeotab portal without requiring any additional hardware. Currently, to use FuelSync, you will need to have a Voyager fuel card and a valid Vehicle Identification Number.

What is the best feature of FuelSync?

With FuelSync, you get the added benet of easy-to-use geolocation and transaction matching.

How do I automatically pair my fuel cards inside of FuelSync?

To auto pair fuel cards with the correct vehicles, you need to make sure VINs and fuel cards are correctly matched within the Voyager database. To link your Voyager account with FuelSync, please reach out to us at Once we've linked your account, the data should be automatically populated without any extra work on your end. If some cards still need to be paired with the correct vehicle, you can do so manually

How do I manually pair my fuel cards inside of FuelSync?

After signing up for FuelSync, you will need to reach out to us at to connect your Voyager account to the portal. Once you have connected your account, your cards can now be paired.

First, navigate to the left-hand FuelSync menu and select "Integration". Inside the table, locate the vehicle you are wanting to pair, navigate to the “Options” column and select the magnifying glass icon. On the Card-ID dropdown, select the card you are needing to connect to the vehicle . Once done, the card and vehicle have been paired and data should pupulate within the dashboard.

Spending Controls

How do location-based controls work?

impac Fleet offers granular control through location-based restrictions. You can specify where cards can be used down to state, city, zip, or individual merchant levels.  When these controls are used they can help prevent fraudulent activity.

Can I set time restrictions on the card usage?

Absolutely! With time-based controls, you can specify the days of the week and the hours during which the fuel cards can be used. Using these controls provides an additional layer of protection on your account against unauthorized use.

How are spending limits set on the card?

impac Fleet cards offer extensive controls, including dollar limits per transaction, day, week, or month, both within and outside card profiles. Additional parameters encompass specific days or times, odometer validity, state-based rules, and temporary restrictions. Moreover, driver PINs have a separate suite of controls like transactional amounts, specific time frames, and temporary bounds.

How can odometer controls help limit misuse, abuse, and fraud?

We offer accurate odometer tracking, ensuring drivers enter current and correct odometer readings during transactions, declining lazy or incorrect entries to maintain accurate data and MPG tracking. The odometer control is a powerful tool to prevent fraud and driver abuse.

Is a PIN needed for transactions?

Yes, a PIN is required for purchases to ensure a secure transaction experience. This additional verification step helps in preventing unauthorized usage.

How do I dispute a transaction?

If you come across a discrepancy or need to dispute a transaction, contact our customer service immediately at +1 (866) 260-1177. Our process ensures a thorough review of your claim and prompt resolution to keep your fleet operations running smoothly.

Card Acceptance

What can be bought using the impac Fleet card?

You can limit your purchases to fuel only or open the card up to purchase fuel and other specific maintenance items.

Where can I use my impac Fleet Fuel Card?

Fuel: impac Fleet fuel cards are accepted at over 320,000 U.S. gas stations representing 98% of all stations - - all major National and Regional brands and most local brands.

Maintenance: impac Fleet fuel cards are also available to use at over 60,000 service locations.

Does impac Fleet support EV charging?

Yes, impac Fleet has capabilities integrated with ChargePoint to support EV charging.