customer success representative

As a full-time team member, the ideal candidate will ensure each customer journey is successful by providing friendly, timely and accurate support. The candidate will be a confident verbal and written communicator, a problem solver, and a proactive team player that gets things done.

responsibilities:

• ‍Responsible for activity updates and managing communication within our CRM system (Salesforce)
• Build and maintain strong relationships—both with customers and internal teams
• Listen actively, think critically, and provide timely, accurate solutions
• Help customers succeed by offering the right solutions and insights
• Identify opportunities for growth—introduce customers to additional products and services that could benefit them

what we're looking for:

• Bachelor’s / Associate’s degree, or nearing graduation
• Strong verbal and written communication skills
• Tech-savvy—familiarity with Salesforce (or other CRMs) and Excel is a plus
• Fast and efficient—40+ WPM typing speed preferred
• A problem solver who can multitask, prioritize, and manage time effectively
• Someone who is eager to learn, adaptable, and thrives under pressure

this would be a good fit if...

…you’re the go-to person when something needs to get done, and get done well
...you love staying organized and keeping things running smoothly
...you can balance professionalism with personality—you know when to have fun and when to focus
...you’re always looking for ways to help, improve, and contribute beyond just the job description
...you think ahead and take initiative rather than waiting for direction

why work here?

Picture this: You walk into the office and grab a fresh cup of coffee. The kitchen is stocked with snacks, and the team greets you with a smile. You catch up on your weekend stories before jumping into your work—answering customer inquiries, problem-solving, and finding new ways to make the customer experience even better. Around here, we work hard, move fast, and support each other like family.